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Rohit Kumar

Transforming Customer Service with Voice AI: From IVR to Intelligent Agents

Transforming Customer Service with Voice AI: From IVR to Intelligent Agents

Why legacy IVRs fall short Last week I called my bank and spent 4 minutes pressing buttons before a robot told me to call back during business hours. We can do better. Classic IVRs were designed to deflect calls with keypad trees. Today, customers expect fast, human-like help and seamless
05 Nov 2025 5 min read
Scaling Voice AI in India: The Hard Part
Usecase

Scaling Voice AI in India: The Hard Part

IRCTC proves voice AI can handle national-scale demand—but only if you design for the hard stuff first. Here’s the reality. Why India-Scale Voice Is Uniquely Hard 1) Language & Accents * Dozens of languages and dialects; heavy Hindi–English/Bengali–English switching. * Wide variance in accents, speech rates, and
31 Oct 2025 2 min read
Voice is the growth engine in a $100B CPaaS future
Event

Voice is the growth engine in a $100B CPaaS future

The #CPaaS market isn’t just growing, it is exploding. The CPaaS Acceleration Alliance notes that the market is worth $32 billion in 2025 and could reach $100 billion by 2030. And the analysts agree that growth hinges on how well providers integrate #AI and new channels to create intelligent
25 Oct 2025 2 min read
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