Why legacy IVRs fall short Last week I called my bank and spent 4 minutes pressing buttons before a robot told me to call back during business hours. We can do better. Classic IVRs were designed to deflect calls with keypad trees. Today, customers expect fast, human-like help and seamless
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IRCTC proves voice AI can handle national-scale demand—but only if you design for the hard stuff first. Here’s the reality. Why India-Scale Voice Is Uniquely Hard 1) Language & Accents * Dozens of languages and dialects; heavy Hindi–English/Bengali–English switching. * Wide variance in accents, speech rates, and
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The #CPaaS market isn’t just growing, it is exploding. The CPaaS Acceleration Alliance notes that the market is worth $32 billion in 2025 and could reach $100 billion by 2030. And the analysts agree that growth hinges on how well providers integrate #AI and new channels to create intelligent