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Rohit Kumar

Rohit Kumar

Transforming Customer Service with Voice AI: From IVR to Intelligent Agents

Transforming Customer Service with Voice AI: From IVR to Intelligent Agents

Why legacy IVRs fall short Last week I called my bank and
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Prashant Srivastav
Scaling Voice AI in India: The Hard Part
Usecase

Scaling Voice AI in India: The Hard Part

IRCTC proves voice AI can handle national-scale demand—but only if you
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Prashant Srivastav
Voice is the growth engine in a $100B CPaaS future
Event

Voice is the growth engine in a $100B CPaaS future

The #CPaaS market isn’t just growing, it is exploding. The CPaaS
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Prashant Srivastav
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